I have a credit card from these folks. They started charging handling fees for paying credit card bills at the counter. I found out about this last time I was at their Central branch. "No worries," they said, "as you may use the deposit machine in here." Oh well that was actually quite convenient. Nothing to complain about.
Or so I thought. Yesterday I went to their branch in Tuen Mun Ferry Pier. Despite being at the Western end of Tuen Mun, it is actually one of the most populated areas in Tuen Mun. You would have thought that the branch there would offer the full range of services. Not quite: the ATM machine outside that branch didn't take desposits, and there was no deposit machine there. So I couldn't pay cash for my credit card bill there w/o paying the nasty handling charges. The cashier suggested me to pop over to their branch in New Tuen Mun Centre where they have a deposit machine.
If you don't know where New Tuen Mun Centre is, well, it's the private housing property opposite to the golf driving range. It's pretty much isolated on its own, and non-residents just don't visit. It simply doesn't make sense to open a full-service branch there, yet neglect the branch in the Ferry Pier. Stupid Management.
8:37:34 AM 
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